Apple iCloud Connection

Andy_AVITS

I am trying to connect my apple account to Mulltcloud.

It asks for Display Name, Apple ID and Password.

I presume that is the Apple Account Password - but all I see is an error message:

"Some parameters are not entered correctly"

I am 100% certain the ID and password match.

Any ideas?

Admin

@Andy_AVITS The issue is that Apple changed its code and protocol.

Our technicians are analyzing and trying to fix this issue.

And, it might take time.

You may wait days and retry.

storm1960

I have exactly the same issue. Only just started using MultiCloud and havent subscribed yet as need apple to work 100%

Admin

@storm1960 There is indeed an issue with iCloud because of Apple's code change. Our technicians will fix this issue and it will take days.

BrandonHall

@Admin

Can you help? Issue is happening again

JamalZ

I am also having this issue; adding a comment to receive updates.

nancysnipesmosley

Same here. The only reason I bought the product was for OneDrive to iCloud migration. Will seek refund if not fixed soon. 

Admin

nancysnipesmosley Please email our support team [email protected] for more help.

AstonAtom

I am also experiencing this issue. I just signed up for the sole purpose of transferring from Google Drive to iCloud but I cannot login to iCloud Drive and am met with the error "Some parameters are not entered correctly".

Admin

@AstonAtom Yes, there is indeed such an issue. The technicians are still working on it.

AZSteve

any idea on when this will be fixed?
 I too only signed up to transfer to iCloud and then find I cannot connect after paying to subscribe. 

jchale7

Please create a list of the users who have indicated they are having an issue with this and email all of us when the fix has been made.  That's a better way to handle this.
Thanks!!

Admin

@AZSteve Currently, it is under the solution process and there is no update of the ETA.

You can also email [email protected] for more help about the subscription issue.

AstonAtom

Hi
Has there been any update on this?

Admin

@AstonAtom It still takes more days to fix this issue.

beaut

Thank you @Admin .
I'm new to multcloud...   with iCloud solution it will be a great help.  

Admin

@beaut Yes, but it still takes time to fix this issue. There is no update now.

KelvinVHIT

@AdminAs of today, no changes yet?

daft_dog

I'm beginning to think this is a scam to gather credentials.  You can't sync iCloud to non apple devices.

Admin

@daft_dog No, it will not gather credentials. It is safe to transfer with MultCloud.

It is able to transfer iCloud to another cloud drive.

If the sync failed, please email [email protected] for further assistance and help you finish the data sync.

nancysnipesmosley

I requested a refund and it was done. I just confirmed on my bank account. 

Goodc2

Hi guys, I’ve been able to add my iCloud account to multcloud but unfortunately my files within iCloud are failing to be accessed in multcloud, Is there a workaround for this please?

Admin

@Goodc2 This issue should be solved. You can re-add the cloud and try again.

If the problem remains, please email [email protected] and offer a screenshot of the issue for further assistance.

KelvinVHIT

Seems like it is working again. Re-added the iCloud, works fine

cornelius

Problem not resolved, cannot add iCloud Drive. Error Message : Some parameters are not entered correctly. I know ID & Password are correct. When will this be resolved. Thanks.

Admin

@cornelius Please make sure you can log in iCloud Drive official page with the same account and password.

And, please turn on the two-factor authentication.

And, please check if you enable the "Advanced Data Protection". 

If yes, please turn it off otherwise it is unable to add.

Also, please enable "Access iCloud Data on the web".