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Premium account but still not 10 transfer threads

edited June 2017 in Seek Help

I have upgraded to the quarterly membership but I still can't have the 10 multithread transfer. Can you please help ?


  • Ok it works at expected now.

    Since I upgraded while the transfer was proceeding, I had to cancel the process and relaunch it. Now I have the 10 files to be copied at the same time.

    Thanks for the quick reply

  • edited July 2017

    Hi. I am only receiving three threads in my Cloud Transfer Task, but I paid for the premium service so that I could receive 10.

    Nevermind, I am good, thank you.

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