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I can't add Mega

papizacpapizac
edited February 27 in Seek Help
Hello, I can't add Mega. I don't have two-factor authentication and I'm sure of the password.

Comments

  • AdminAdmin
    @papizac Please offer us a screenshot of the problem/error when you add Mega so we will check this issue.
  • papizacpapizac
    bonjour , je joins une capture d'ecran.
  • AdminAdmin
    @papizac Please disable 2FA and enter the right email and password.
    If that does not work, please email support@multcloud.com for further assistance.

  • uhkaltuhkalt
    This is the answer you get from Multcloud support:
    ​
    If the account password is confirmed to be correct and 2FA is indeed disabled, but you still cannot add it successfully, we apologize that we do not have a better solution at this time.

    For some days I am not able to re-attach my MEGA cloud to Multcloud.

    'Some parameters are not entered entered correctly or you have activated 2FA'

    Only parameters you can enter are Display name - Email - Password
    2FA is not active (I can login to MEGA with above credentials without 2FA)

    So.. paying to Multcloud for a service which is not working (anymore)
  • AdminAdmin
    @uhkalt Please email support@multcloud.com for further assistance.
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