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I can't add Mega

papizacpapizac
edited February 27 in Seek Help
Hello, I can't add Mega. I don't have two-factor authentication and I'm sure of the password.

Comments

  • AdminAdmin
    @papizac Please offer us a screenshot of the problem/error when you add Mega so we will check this issue.
  • papizacpapizac
    bonjour , je joins une capture d'ecran.
  • AdminAdmin
    @papizac Please disable 2FA and enter the right email and password.
    If that does not work, please email support@multcloud.com for further assistance.

  • uhkaltuhkalt
    This is the answer you get from Multcloud support:
    ​
    If the account password is confirmed to be correct and 2FA is indeed disabled, but you still cannot add it successfully, we apologize that we do not have a better solution at this time.

    For some days I am not able to re-attach my MEGA cloud to Multcloud.

    'Some parameters are not entered entered correctly or you have activated 2FA'

    Only parameters you can enter are Display name - Email - Password
    2FA is not active (I can login to MEGA with above credentials without 2FA)

    So.. paying to Multcloud for a service which is not working (anymore)
  • AdminAdmin
    @uhkalt Please email support@multcloud.com for further assistance.
  • GaneyvimGaneyvim
    edited September 26
    I have exactly the same problem trying to add MEGA, and got the same notification saying either my MEGA account details (parameters) were wrong, or that 2FA was activated on the account, which isn't true in either case.

    I sent an email asking for help to support@multcloud.com nearly 24 hours ago, and have had no response. So much for the promised 24/7 customer support! I had foolishly just paid for a Lifetime Unlimited plan, and am now worried MultCloud won't honour their promise to refund in full for cancellations in the first 14 days.

    Why is MultCloud claiming to offer connections to MEGA when they clearly can't deliver?
  • AdminAdmin
    @Ganeyvim It takes time to respond but the response will be within 24 hours and the support team replied to you 3 days earlier.
    Please check your email and spam folder.
    We offer a 30-day money-back guarantee. Your order is definitely within the period. No need to worry.
  • GaneyvimGaneyvim
    edited September 28
    You're right. The replies from the support team were in my spam folder. Sorry for getting this wrong. However, I'm not happy with Support's suggested solution (giving them my MEGA username and password for testing), and I will be cancelling my MultCloud account.
  • AdminAdmin
    @Ganeyvim Currently, there is no better workaround to investigate this issue.
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