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Torrents Failing

I signed up for MultCloud to be able to download torrents directly to my Google or Dropbox drives. 

I was able to get a 2.0GB movie to download (though it took much longer than it should have). I then added several tv series and they all started downloading at various rates. but eventually all failed. Now any torrent I add immediately fails. I am unable to find any help, and no one is replying to my support requests. 

Has anyone else experienced this issue, and found a solution? 

I am on yearly unlimited. 

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