Transfer Speed

Good morning, I bought a premium account but the transfer speeds are too low for what they promise I should do?

Files processed: 67487/75707Data processed: 255.4GB/291.7GBStart time: 2020-10-16 20:59:01Remaining time: 1h 36m 3sProgress: 89.15%Current Rate: 5.4MB/sAvg.Rate: 6.4MB/sElapsed time: 11h 16m 18s

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  • Good morning, I bought a premium account but the transfer speeds are too low for what they promise I should do?
    
    Files processed: 67487/75707Data processed: 255.4GB/291.7GBStart time: 2020-10-16 20:59:01Remaining time: 1h 36m 3sProgress: 89.15%Current Rate: 5.4MB/sAvg.Rate: 6.4MB/sElapsed time: 11h 16m 18s
  • Hello Fabian2815,
    As for the speed, a lot of factors should be taken into account, like the size of your files, the type of your files, the number of the files, the type of your clouds, the API restrictions of the cloud providers to third-party services like MultCloud, and so on. For example, if the big size folder you transferred has too many and too small files, then it would take much time to count these files. Actually, you can see the changes of the files number to measure the speed.
    In addition, if you run the transfer or sync task before you upgrading account, please cancel transfer process, and then run again. 
    If you are running a sync task, maybe you can try to create a transfer task via Cloud Transfer. Generally, the transfer task is faster than sync task.
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