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Google Photos - Please try again later or re-add cloud to MultCloud.
Hello! A few weeks ago I added Google Photos and Flickr to my MultCloud.
Use case is as follows :
I have one Google Photos album that contains a number of photos
I need to sync the photos in this album to an album in Flickr
The MultCloud "Cloud Sync" option was working well, until it wasn't! Now, when I try to run the existing Cloud Sync, or remove it and create a fresh one I get the error - Please try again later or re-add cloud to MultCloud - pertaining to Google Photos.
Specifically, this error occurs when I navigate in MultCloud to Google Photos -> Albums in order to select the relevant album I want to sync.
Google Photos have recently implemented a new API called Picker - it's this change that has led me to come over to MultCloud. One of the changes to the API is that third party services will no longer be able to list Album names.
Will the Google Photos aspect of MultCloud now fully stop working because of this? Is anyone else getting this issue?
Thanks in advance for any help!
Use case is as follows :
I have one Google Photos album that contains a number of photos
I need to sync the photos in this album to an album in Flickr
The MultCloud "Cloud Sync" option was working well, until it wasn't! Now, when I try to run the existing Cloud Sync, or remove it and create a fresh one I get the error - Please try again later or re-add cloud to MultCloud - pertaining to Google Photos.
Specifically, this error occurs when I navigate in MultCloud to Google Photos -> Albums in order to select the relevant album I want to sync.
Google Photos have recently implemented a new API called Picker - it's this change that has led me to come over to MultCloud. One of the changes to the API is that third party services will no longer be able to list Album names.
Will the Google Photos aspect of MultCloud now fully stop working because of this? Is anyone else getting this issue?
Thanks in advance for any help!
Tagged:
Comments
We are actively exploring alternative solutions, including communicating directly with Google Photos, to resolve this issue. However, we are currently unable to provide a specific timeline for resolution.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support.
Same problem here :
Multcloud (Lifetime licence) does not access Google Photo Cloud anymore
I suspect Multcloud does not support Google Photos API changes (no more programmatic access to user's photos after March 31st, 2025) !
I bought a Multcloud lifetime license for 249 € in order to transfer Google Photo Cloud to Google Drive Cloud, exclusively. This service is still present online + on the android app, but is not operational anymore : It aborts with the bug (folders empty) + error message as shown in attached screen capture.
Dear @a@Admin , it's been more than 2 months now since effective Google API change : where are you at "exploring alternative solutions, including communicating directly with Google Photos, to resolve this issue." ?
Regards...
Google's change to their Photos API has broken multiple services, but they (Google) have been vocal about the change and gave users plenty of advance notice.
The change includes a limit on basic functions - like listing directories - so it's unlikely MultCloud will find a way around this.
Sucks - but I guess that's all part of using cloud services run by corporations.
I hope I get a refund if the final verdict is that there's no solution.
Copy of my last mail to Multcloud support, in case it might be of any help :
Dear Ms Fiona,
Thank you for your last mail, in which you mention updates to Google Photos' official API as being : "recent".
Sorry but no, these are not recent.
They were publicly announced by Google as of September 2024, at the very least.
I quote you again, when you write, today :
"We are actively exploring alternative solutions, including communicating directly with Google Photos, to resolve this issue. However, we are currently unable to provide a specific timeline for resolution."
One of two things is true:
- Either Multcloud was aware of the issue for quite some time, and did not take timely action to anticipate/prevent the service interruption,
- Or MultCloud was not aware of the issue, which would not be any better as it would indicate a clear lack of professionalism...
In any case, still "exploring alternative solutions" in June 2025 is NOT OK.
Furthermore, to date, your commercial website still highlights MultCloud's ability to interface with Google Photos Cloud, which no longer reflects reality.
In fact, even without any malicious intent on MultCloud's part, this is misleading, if not outright false, advertising.
It is clear that MultCloud cannot be held responsible for Google's actions, unless it anticipates them and takes appropriate measures, as a responsible commercial entity would do.
Among these measures is the reimbursement of customers who purchased the “Unlimited” lifetime license in the context at the time of purchase (Google Photos interface OK) if the customer concerned requests it (my case).
The customer purchases a product to use one specific feature sold to them.
If the product loses this feature, it is fair to consider compensating the customer who purchased a service that no longer exists.
Consequently, and considering that I actually purchased a MultCloud “Unlimited” lifetime license exclusively to interface with Google Photos, I believe that the ‘unlimited’ and “lifetime” commitments of the license sold to me are not fulfilled.
I therefore paid $249 for a service that no longer exists.
I therefore reiterate my request for a full refund of the $249 I paid you at the end of 2023, and agree that you may delete my account once you have issued the refund.
Once you have found a solution to YOUR “Google Photos” problem, I will be happy to hear from you and will probably purchase a new license from you.
I sincerely hope that my request for a refund will be taken seriously, as it should be, and that this refund will be made to me as part of an amicable resolution.
If this is not the case, I will regretfully transfer this matter to my family's legal representative, who will take the appropriate action.
I therefore await your refund.
It's up to you...
Regards
F.Rivas
fxr@club-internet.fr
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Sources :
https://developers.google.com/photos/support/release-notes?hl=fr
"September 16, 2024
Features
Introduction of the new Picker API for secure and user-friendly photo selection.
Notes
In this release, we announced significant changes to the Library API (effective March 31, 2025).
The Library API only handles photos and videos created by your app.
Removal of the photoslibrary.readonly, photoslibrary.sharing, and photoslibrarypermissions.
Restriction of several methods to content created by the application only.
For more information, see the Google Photos API changes page."
Copy of my last mail to Multcloud support, in case it might be of any help :
Dear Ms Fiona,
Thank you for your email response.
In your last email yesterday, there were some good points and some not so good points.
Let me start with the good.
Two days ago, when I asked about MultCloud not operational with Google Photos, you replied:
"We are actively exploring alternative solutions, including communicating directly with Google Photos, to resolve this issue. However, we are currently unable to provide a specific timeline for resolution."
Yesterday, in my email, I applied a little legitimate after-sales pressure, which had the “magical” effect of transforming your message into:
"The Google Photos issue should be fixed soon, with a new version expected to be released this week."
It seems that this little bit of pressure had a motivating effect at MultCloud.
Even if the consistency between what you said two days ago and what you said yesterday is not very clear.
In any case, if you resolve YOUR Google Photos issue with a new corrective version of MultCloud software by the end of this week, published & available (online + app) to your customers, as you have announced, I'll take it.
If not, I must point out what is not very good in your email response yesterday. You wrote:
"Unfortunately, your order has exceeded the 3-month refund period, so we are unable to process a refund, sorry."
That 3-month refund period you are referring to must be part of some kind of license that goes along with your MultCloud product.
I can't find the MultCloud license details online. Please send me that license overall text contents so I can have it examined carefully.
So far, the usage license I purchased from you end 2023 is : “Unlimited” lifetime license (And operational obviously, specifically to interface with Google Photos).
That 3-month refund period you are referring to may apply to situations where purchased MultCloud software is operational (specifically to interface with Google Photos).
If not, which is today's case, we are in a situation where MultCloud is not fulfilling their commercial + license engagements, as they should though.
The "normal" 3-month customer initiated refund period has nothing to do with this.
Sorry but we here are in another abnormal situation where you MultCloud have to :
- Either fulfill your engagements towards your customers (which you don't anymore since end of last march, as regards interfacing Google Photos),
- Or refund them for the license you are unable to fulfill.
So, let's do it this way :
- You solve the problem with this new version expected to be released this week, which you announce in your last mail,
- OR you proceed with the exceptional refund of the $249 for my license, in consideration of the exceptional nature of the abnormal situation endured by your customer(s) (Me).
Once again, I sincerely hope our (YOUR) problem will find an amicable resolution.
If this is not the case, I will regretfully transfer this matter to my family's legal representative, who will take the appropriate action.
It's all up to you...
Regards
F.Rivas
fxr@club-internet.fr
Thanks for your message but I just checked both online (web browser) & via MultCloud app (android after updating the app via new available .APK) and it still doesn't work > Same error message.
Please see screen hardcopies attached.
Awaiting your instructions...