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Issue with MultCloud Lifetime Unlimited Account - Cleverbridge Reference 496635903

edited March 20 in Seek Help

My Cleverbridge reference number is 496635903.

7 days ago I purchased a MultCloud lifetime unlimited account and transferred files for several days, exceeding 1TB of data.

Today, upon returning home, I can no longer connect to my account (and the page creates a new one with standard 5GB of traffic cap) How is this possible?

Where has my paid lifetime unlimited account gone?

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